Eyewear and Contact Lenses
Dallas: 972-243-3373
​Garland: 214-703-0002
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Frame Warranty Policy

Every frame comes from their own Frame Manufacturer therefore our office will follow the Frame Manufacturer's Guidelines.
This is done Case by Case

The Following Issues are expressly not covered under Frame Manufacturer's Warranty Policies 

  • Normal wear and tear, scratches and/or marks on the entire product 
  • ​Damage caused by accidental, abuse, misuse, unusual stress, improper use or storage of product, loss of eye wear, and issues associated with prescription lenses 
  • Damage caused by any chemical contact with the product, such as commercial cleaner, alcohol, pool chlorine, hair product, etc.
  • ​Unauthorized modifications or repairs 

     Frame Warranty & Spare Parts Submission
    For Warranty Submissions:
    Frame purchased from Master Optics Optical

    *Update: Frame purchased from another Optical may be accepted (certain frame lines vary) 
    Each submission will be reviewed and you will be contacted by a staff member.

    Please include middle initial if applicable
    MM/DD/YYYY
    please provide a phone number to be contacted
    example: Versace, Vogue, Dolabany, Michael Kors, Carrera, Dolce & Gabbana, New Globe, Ray- Ban, ect.
    Found on temples (arms of frame) example: RB 5228 (circled in example)
    Office staff member will go over these notes.
    Max file size: 20MB
    Please upload photos of frame (Below are examples)
    Picture
    Example of Frame

    Please include a photo of:
    -close up of defect
    -far view of defect


    Picture
    Example of "Close Up"
Submit
Master Optics Optical - Dallas 
3128 Forest Ln, Suite 252
Dallas, TX 75234
Phone: 972-243-3373
Fax: 972-243-0653
​mooptical@gmail.com
DALLAS
Mon CLOSED
Tues     10:00a.m - 5:00p.m 

Wed    10:00a.m - 5:00p.m
Thurs 10:00a.m - 5:00p.m
Fri 10:00a.m - 2:00p.m
Sat 10:00a.m - 2:00p.m
Sun CLOSED
Master Optics Optical - Garland 
119 W. Kingsley Ste 108
Garland, TX 75041
​
Phone: 214-703-0002
Fax: 214-703-0003
​mooptical@gmail.com
​GARLAND
Mon CLOSED
Tues 10:00a.m - 5:00pm 
Wed 10:00a.m - 5:00p.m
Thurs 10:00a.m - 5:00p.m
Fri 10:00 - 5:00p.m
Sat 10:00 - 2:00p.m
Sun CLOSED 
Notice of Privacy Practices.
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