Eyewear and Contact Lens
Main Office: 972-243-3373
​Garland: 214-703-0002
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Frame Warranty Policy

Every frame comes from their own Frame Manufacturer therefore our office will follow the Frame Manufacturer's Guidelines.
This is done Case by Case

The Following Issues are expressly not covered under Frame Manufacturer's Warranty Policies 

  • Normal wear and tear, scratches and/or marks on the entire product 
  • ​Damage caused by accidental, abuse, misuse, unusual stress, improper use or storage of product, loss of eye wear, and issues associated with prescription lenses 
  • Damage caused by any chemical contact with the product, such as commercial cleaner, alcohol, pool chlorine, hair product, etc.
  • ​Unauthorized modifications or repairs 

     Frame Warranty & Spare Parts Submission
    For Warranty Submissions:
    Frame purchased from Master Optics Optical

    *Update: Frame purchased from another Optical may be accepted (certain frame lines vary) 
    Each submission will be reviewed and you will be contacted by a staff member.

    Please include middle initial if applicable
    MM/DD/YYYY
    please provide a phone number to be contacted
    example: Versace, Vogue, Dolabany, Michael Kors, Carrera, Dolce & Gabbana, New Globe, Ray- Ban, ect.
    Found on temples (arms of frame) example: RB 5228 (circled in example)
    Office staff member will go over these notes.
    Max file size: 20MB
    Please upload photos of frame (Below are examples)

    Demonstrations

    Where to find Frame Model/Frame Style

    Picture

    Close up of breakage

    Picture
Submit
Master Optics Optical- Dallas 
3128 Forest Ln, Suite 252
Dallas, TX 75234
-Located in Webb Chapel Village
-Next door to Wing Stop and First Cash Pawn
​
Phone: 972-243-3373
Fax: 972-243-0653
​mooptical@gmail.com
Temporary Office Hours
​(DALLAS)
Please call our office for our most up to date office hours.
DUE TO COVID-19 OUR OFFICE HOURS VARY. 

Tues     10:00a.m - 2:00p.m 

Wed    BY APPOINTMENT ONLY
Thurs 10:00a.m - 2:00p.m
Fri 10:00a.m - 2:00p.m
Sat BY APPOINTMENT ONLY


Routine Eye Exams and/or Contact Lens Fitting Evaluation by appointment only,
​ available days vary.


Customer Service/Ordering
Phone: 972-243-3373
Mon-Fri: 10:00a.m - 6:00p.m

Saturday: 10:00a.m - 2:00p.m
Please leave message if unable to reach an associate. 
Master Optics Optical -Garland 
119 W. Kingsley Ste 108
Garland, TX 75041

-Located in Ridgewood Shopping Center
(TC Shaved Ice & La Super Paleteria) 

-Next door to TruCare Dental ​
Phone: 214-703-0002
Fax: 214-703-0003
​mooptical@gmail.com
​Temporary Office Hours
​(GARLAND)

Tues      10:00a.m - 2:00pm 
​Sat        10:00a.m - 2:00pm


Routine Eye Exams and/or Contact Lens Fitting Evaluation
​ by appointment only.


​Customer Service/Ordering
Phone: 214-703-0002
Mon-Fri: 10:00a.m - 6:00p.m
Saturday: 10:00a.m - 2:00p.m

Please leave message if unable to reach an associate.
Notice of Privacy Practices.
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